RETURN, REPLACEMENT AND CANCELLATION POLICY
Eligibility for Returns
Users are eligible to receive refunds and returns if there are any damages in the product detected within one week from date of delivery, any discomfort with wearability or sizing issues.
Users shall contact the customer services team at firstname.lastname@example.org to return the product within 24 hours from receipt of the product.
Return for products
- Users shall intimate customer care within one week from delivery
- The Users shall be required to provide information including their order details, reason for return and preference for either replacement product or a refund, along with photographs of the invoice.
For Users making online payments, refunds shall be processed within 48 hours from the time for request of refund and shall be credited to the User’s account within 5-7 working days, depending upon the bank of the User.
Users shall be allowed to exchange products at their discretion, as long as they inform the Website of the value of the product to be exchanged. Users may only be permitted to exchange products for others of an equivalent or higher value.